Smiles Guaranteed
with Every Purchase

1. Introduction

DAANAM FZC LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website daanamstore.com and purchase our premium stationery and gifting products.

2. Information We Collect

We collect information that you provide directly to us, including:

• Personal identification information (name, email address, phone number)
• Shipping and billing addresses
• Payment information (processed securely through third-party payment processors)
• Order history and preferences
• Communication preferences and customer service interactions

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders for stationery and gifting products
• Communicate with you about your orders, products, and promotions
• Provide customer support and respond to your inquiries
• Improve our website, products, and services
• Send you marketing communications (with your consent)
• Comply with legal obligations under UAE law

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All payment transactions are encrypted using SSL technology and processed through secure payment gateways.

5. Your Rights

Under UAE data protection laws, you have the right to:

• Access and receive a copy of your personal data
• Request correction of inaccurate data
• Request deletion of your personal data
• Object to processing of your personal data
• Withdraw consent for marketing communications at any time

6. Contact Us

For questions about this Privacy Policy or to exercise your rights, please contact us at info@daanamstore.com or call +971 58 513 5264.

1. Acceptance of Terms

By accessing and using daanamstore.com, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

2. Products and Services

DAANAM FZC LLC offers premium stationery and gifting products for sale in the United Arab Emirates. We reserve the right to:

• Modify product descriptions, prices, and availability at any time
• Limit quantities purchased per person or per order
• Refuse or cancel orders that appear fraudulent or violate these terms
• Discontinue any product at any time

3. Orders and Payment

All orders are subject to product availability and acceptance. We accept:

• Major credit and debit cards
• Apple Pay and Google Pay
• Cash on Delivery (COD) for UAE orders

Prices are displayed in UAE Dirhams (AED) and include VAT where applicable. All payments are processed securely through encrypted payment gateways.

4. Shipping and Delivery

We offer delivery services across the UAE:

• Same-day delivery available in Dubai
• Free shipping on orders over AED 150
• Standard delivery: 2-5 business days
• Delivery times are estimates and not guaranteed

Risk of loss and title for products pass to you upon delivery to the carrier.

5. Returns and Refunds

Please refer to our Refund Policy for detailed information about returns, exchanges, and refunds. We offer a 10-day return policy for items in original, unused condition.

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of DAANAM FZC LLC and protected by UAE and international copyright laws.

7. Limitation of Liability

To the maximum extent permitted by UAE law, DAANAM FZC LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products.

8. Governing Law

These Terms of Service are governed by the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

9. Contact Information

For questions about these Terms of Service, contact us at info@daanamstore.com or +971 58 513 5264.

1. What Are Cookies?

Cookies are small text files that are placed on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and improving site functionality.

2. Types of Cookies We Use

3. How We Use Cookies

We use cookies to:

• Remember your shopping cart contents
• Remember your preferences and settings
• Analyze website traffic and user behavior
• Improve website performance and user experience
• Provide personalized product recommendations
• Enable social media features

4. Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages, such as payment processors, analytics providers, and social media platforms. We do not control these cookies, and you should check the third-party websites for more information about their cookie practices.

5. Managing Cookies

You can control and manage cookies in various ways:

• Browser settings: Most browsers allow you to refuse or accept cookies, delete cookies, or set preferences for specific websites
• Opt-out tools: You can use industry opt-out tools to manage advertising cookies
• Note: Disabling cookies may affect website functionality and your shopping experience

6. Updates to This Policy

We may update this Cookie Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

7. Contact Us

If you have questions about our use of cookies, please contact us at info@daanamstore.com or call +971 58 513 5264.

1. Returns and Exchanges

At DAANAM, we stand behind the quality of our premium stationery and gifting products. If you're not completely satisfied with your purchase, we offer a hassle-free return and exchange policy.

2. Eligibility for Returns

To be eligible for a return or exchange, items must:

• Be in original, unused condition
• Have original packaging and tags attached
• Include all accessories and components
• Not be personalized or customized items (unless defective)
• Not be gift cards or digital products

3. How to Initiate a Return

To start a return or exchange:

1. Contact our customer service team at info@daanamstore.com or call +971 58 513 5264
2. Provide your order number and reason for return
3. Our team will provide you with a Return Authorization (RA) number
4. Package the item securely with the RA number visible
5. We'll arrange pickup at no additional cost for UAE customers

4. Refund Processing

Once we receive and inspect your returned item:

• Refunds will be processed within 5-7 business days
• Refunds will be issued to the original payment method
• Original shipping charges are non-refundable (unless item is defective)
• For cash on delivery orders, refunds will be processed via bank transfer

5. Exchanges

We offer exchanges for:

• Different size or color (subject to availability)
• Different product of equal or higher value
• If exchanging for a higher value item, you'll pay the difference
• If exchanging for a lower value item, we'll refund the difference

6. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately. We'll arrange a free replacement or full refund, including return shipping costs. Please provide photos of the damage when contacting us.

7. Non-Refundable Items

The following items are not eligible for return or refund:

• Personalized or customized products (unless defective)
• Gift cards
• Digital products or downloadable content
• Items returned after 10 days
• Items not in original condition

8. Late or Missing Refunds

If you haven't received your refund after 7 business days:

• Check your bank account or payment method again
• Contact your bank or payment provider
• Contact us at info@daanamstore.com with your order number

9. Questions?

If you have questions about our refund policy, please contact our customer service team at info@daanamstore.com or call +971 58 513 5264. We're here to help ensure your complete satisfaction with every purchase.