1. Returns and Exchanges

At DAANAM, we stand behind the quality of our premium stationery and gifting products. If you're not completely satisfied with your purchase, we offer a hassle-free return and exchange policy.

2. Eligibility for Returns

To be eligible for a return or exchange, items must:

• Be in original, unused condition
• Have original packaging and tags attached
• Include all accessories and components
• Not be personalized or customized items (unless defective)
• Not be gift cards or digital products

3. How to Initiate a Return

To start a return or exchange:

1. Contact our customer service team at info@daanamstore.com or call +971 58 513 5264
2. Provide your order number and reason for return
3. Our team will provide you with a Return Authorization (RA) number
4. Package the item securely with the RA number visible
5. We'll arrange pickup at no additional cost for UAE customers

4. Refund Processing

Once we receive and inspect your returned item:

• Refunds will be processed within 5-7 business days
• Refunds will be issued to the original payment method
• Original shipping charges are non-refundable (unless item is defective)
• For cash on delivery orders, refunds will be processed via bank transfer

5. Exchanges

We offer exchanges for:

• Different size or color (subject to availability)
• Different product of equal or higher value
• If exchanging for a higher value item, you'll pay the difference
• If exchanging for a lower value item, we'll refund the difference

6. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately. We'll arrange a free replacement or full refund, including return shipping costs. Please provide photos of the damage when contacting us.

7. Non-Refundable Items

The following items are not eligible for return or refund:

• Personalized or customized products (unless defective)
• Gift cards
• Digital products or downloadable content
• Items returned after 10 days
• Items not in original condition

8. Late or Missing Refunds

If you haven't received your refund after 7 business days:

• Check your bank account or payment method again
• Contact your bank or payment provider
• Contact us at info@daanamstore.com with your order number

9. Questions?

If you have questions about our refund policy, please contact our customer service team at info@daanamstore.com or call +971 58 513 5264. We're here to help ensure your complete satisfaction with every purchase.